Book Marketing

IndieCommunication: Credit Card Processor Migration, New Features, Catching Fraudulent Orders, and Upcoming Webinars – BTW

Sep

2020

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Here’s the latest news from the IndieCommunication e-newsletter from the IndieCommerce team:

IndieCommerce Credit Card Processor Migration Deadline October 22

If your IndieCommerce site is still on the shared ABA credit card merchant account, the deadline to move to your own credit card processor is October 22.

Stores that have not switched over to their own credit card merchant account by October 22, 2020, will once again be charged the 4.5 percent service fee that was suspended on July 31. This fee will be charged to cover ABA’s additional costs for as long as your site continues to use the ABA shared account. In addition to the 4.5 percent service fee, your store will also be charged the new 1 percent commission.

Find answers to some of your questions here and instructions for setting up your own account here. You can also email staff@bookeb.org with questions or if you need recommendations for a credit card processor. We are happy to guide you through this process. 

An Awesome NEW Feature for IndieCommerce & IndieLite

IndieCommerce stores that use local store inventory (LSI) so that their in-store inventory is visible to customers on their website will now be able to see their inventory and Ingram’s inventory when processing online orders. IndieLite stores will also have access to this feature, allowing them to view Ingram inventory, but not LSI data. This should make your order processing more efficient and speed up workflow.

Tips and Updates on Identifying Fraudulent Orders

As online sales volume has increased on IndieCommerce and IndieLite websites, so has the number of fraudulent sales. Here are a few tips to help you catch fraudulent online orders:

  • Look at our fraud report ASAP. This is a list of email addresses that have been associated with fraudulent activity. Data is not available for analysis by our team until the morning after the order date.
  • Check the IP address for risk assessment via Scamalytics and IPQualityScore.
  • Pay attention to ship to/bill to addresses that are the same except for ZIP Code.
  • Get phone a number for customers on all orders.
  • Call the customer and the recipient of suspicious orders; the recipient might not be aware of any fraud and help confirm if an order is fraudulent.
  • Check the order to see if the credit card authorization had address mismatches or declines before being approved.
  • Report all suspicious activity to the IndieCommerce team so we can track fraudulent activity.
  • Review your orders for admin comments from our staff regarding possible fraud before completing the order.

If you have any questions, drop us a line at staff@bookweb.org.

Upcoming Webinar Series From IndieCommerce

The IndieCommerce team will be offering a series of webinars over the next few weeks in preparation for the 2020 holiday season. Register for each webinar here.

  • Wednesday, September 23, 12:30 p.m. to 1:30 p.m. ET
    IndieCommerce 101: How to Get Your New IndieCommerce Site Ready for Launch
     
  • Wednesday, September 30, 12:30 p.m. to 1:30 p.m. ET
    IndieLite 101: How to Get Your New IndieLite Site Ready for Launch
     
  • Monday, October 12, 12:30 p.m. to 1:30 p.m. ET
    Order Processing 201: Advanced Tools and Guidelines for Managing Online Orders in Bulk
     
  • Wednesday, October 14, 12:30 p.m. to 1:30 p.m. ET
    Sidelines and Non-Book: How to Create, Sell, and Manage Stock
     
  • Monday, October 19, 12:30 p.m. to 1:30 p.m. ET
    How to Use Your Website for Holiday Marketing, Gift Guides, and Wish Lists
     
  • Wednesday, October 21, 12:30 p.m. to 1:30 p.m. ET
    How to Use Your Website for Institutional Business with Schools and Nonprofits

For more details and registration information for any of these upcoming webinars, please visit this page.